|
Meet the Team
Steve Wilcockson (centre)
Managing Director
Tom Betts (left)
Lead Consultant
Wesley Bugg (right)
Design Consultant
During a recent BenchmarQ® customer satisfaction survey, we were credited with a Diamond Certificate.
Diamond Award
The independent survey asked clients about their experiences of Surfacing Standards Ltd performance including:
- Friendliness
- Efficiency
- Helpfulness
- Product knowledge
- Understanding customer needs
- Service levels
- Value for money
- Punctuality at delivering
- Reliability
- Recommendation to others
Here’s some customer feedback during the survey:
| |
|
‘They’ve just been wonderful.’
‘They were always well appraised and very willing to help.’
‘They’re excellent and very nice people to deal with.’
‘They were very good value for money.’
‘It was a breath of fresh air. Their product knowledge was first rate. Overall, we’re very, very happy with them.’
‘It was quality and service that we were looking for.’
|
|
We continue to provide a valuable consultancy to our clients and our service principals are:
|
